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| Basic
Web Hosting Questions |
G
E T T I N G S T
A R T E D
What is the first step I need
to take to host my website with your
company?
- The first step you need to take is
to choose
a domain name . Once you have obtained
a domain name you must verify the features
that your website will require listed
in our packages page. When you have chosen
the plan you need then simply fill out
the online order form. Please note that
the order form is Secure, thus , you
do not have to worry about your personal
credit card info being displayed on the
Internet.
How long does it take to setup
an account ?
- Accounts are setup within
60 minutes maximum. At times,
depending on the state of our
network, it may take just a
few minutes to have your account
activated.
How do I transfer my domain
name ?
- It is extremely simple to have your
domain name point to our servers. You
should change DNS setting of your domain.
DNS information is provided with a hosting
welcome letter .
How do I get my files transferred
to your server ?
- All you have to do is download the
files off your current host and upload
them to our servers via any ftp client
( cuteftp or wsftp ) or publisher.
What Are Your Technical Support
Hours ?
- Our technical support is
available 24 hours per day,
7 days per week via E-mail,
Livechat and phone. |
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| Basic
Web Hosting Questions |
What
are the setup fees and
monthly costs involved?
arznet.com does not
charge one time setup fee depending
on the size and type of webhosting
package ordered. The full rate
charts for available hosting packages
are shown on the Web
Hosting pages.
How do
I set up my email?
arznet.com
web hosting
clients
can set
up POP
Accounts,
Forwarders/Aliases, & Auto-Responders
in the Web Browser Control Panel
that comes
with every
arznet.com web hosting
package.
This can
be done by yourself, and without
any assistance
from the
arznet.com
staff.
How do
I upload my files?
All arznet.com
web hosting
packages
allow the
usage of
FTP, Telnet,
SSH, File
Manager,
MS FrontPage™,
and other web development publishing
programs,
to upload
files to your website.
Is there
a trial period or money-back
guarantee?
arznet.com offers a full 30 day
money back guarantee. No questions
asked. If you are not happy for
any reason, cancel your arznet.com
service within 30 days of signup
and your full setup fee and monthly
costs will be refunded. The only
exception to a refund, is if you
violate arznet.com Terms of Service(TOS).
Violations of the TOS usually are
due to spamming, hacking, and illegal
content. Your account can be cancelled
ONLY by submitting secure service
cancellation from . Other methods of cancellation are not valid.
How fast
are websites set up?
arznet.com strives for a setup time of no
more than 60 minutes per order. If an order is placed
during normal business day hours, orders may be processed
in only a few minutes.
Does
my website get a control panel?
Yes. Every
arznet.com
web hosting
package
comes with a web browser based
control
panel.
The control
panel includes many features including;
email configurations,
chat rooms, mailing lists, pre-installed
cgi scripts,
databases, chat rooms, and much,
much, more...
The Windows
NT™ account control panels run on a Red Hat™ Linux
backend, and feature email based
features only.
How am
I billed?
arznet.com invoices you via email.
You can request a monthly statement
via email as well, at any time.
Hard copy invoices can be mailed
for those resellers that request
such. You will receive an invoice
for each service/account order
every month on the same day the
service was ordered (if it is a
monthly sevice). Special arrangements
can be made for custom billing
requirements. arznet.com accepts
Visa, Mastercard, American Express,
Discover, Bank Wire Transfers,
Western Union, Company Checks,
Personal Checks, Money Orders.
You can opt to not have your credit
card charged every month, until
you specifically submit a payment
form each month.
How much
assistance do you provide for
my website?
arznet.com
will assist
you with
all support
for services provided directly
thru arznet.com
.
arznet.com will help
you with
basic settings
for your email software and ftp
client,
as well
as assist
you with using the web browser
control
panel.
arznet.com
is not responsible
for teaching
you how
to use
another
company's
products.
Example:
arznet.com
will assist you with the settings
for using
MS Frontpage™,
but we will not teach you how to
actually
use the
product
itself. You need to contact the
software
maker in
such a
situation,
who provides
tech support
for how
to use
their product.
arznet.com
cannot
even attempt
to support all the thousands of
software
products
on the
market.
arznet.com
will attempt
to provide
some tech support for the most
popular
programs
our clients
use. arznet.com is
not responsible
for assisting
with your own programs and cgi
scripts.
If you
choose
to install
your own
programs
and cgi
scripts
on your
site, you are responsible fully
for installing
them. arznet.com
will provide
support
for any
program
or cgi script that we provide pre-installed
with your
web hosting package. arznet.com
is not
responsible
for designing, nor developing,
your website,
including
HTML and/or images. arznet.com
will attempt
to give a quick look at your design/development
problem,
and offer a suggestion if it is
a small
issue.
Anything
complicated relating to design/development
is not
the responsibility
of arznet.com
What
if the hardware fails?
arznet.com stocks replacement parts for all
servers. arznet.com is always building new
servers for our shared hosting clients, as well as our
dedicated server clients, so a full inventory of parts
is maintained. Hardware failures are uncommon, but they
do happen, and are a part of the hosting business. arznet.com
repairs all failed hardware promptly, to
minimize any downtime caused by such.
Are
there any hidden costs?
No. All costs are stated plainly on our website. We do
not hide fees in fineprint, or in our terms of service
pages. The only costs that are commonly found to occur
beyond your expected flat monthly rates per service,
are those due to increased disk space or bandwidth usage.
Pricing for such is plainly stated on our website. arznet.com
very often will allow you to upgrade your
packages to the next size up, should you see an increase
in disk space levels or bandwidth usage for the current
month, and not want to pay for such additional usage.
Disk space usage and availablility, as well as estimated
bandwidth usage, is available to you in the majority
of the control panel versions included with the hosting
packages.
What
happens if I decide to leave
arznet.com
You are free to leave at any time.
Is there a discount if I pre-pay
for several months in advance?
arznet.com offers 2 months free for all yearly
advanced payments. Pay for 10 months of service, and
receive 2 months free.
Does
my website have their own
IP number or is it shared?
This depends on the type of hosting packages you order.
Traditionally all arznet.com hosting packages
come with a dedicated IP address.
arznet.com
dedicated servers have the ability to utilize IP based,
or IPless, virtual hosting configurations.
What
type of support do you offer?
Average Response Time?
arznet.com
offers
support
to
our
clients
24/7/365 via web based ticket system, email,
IC. A pager number is also available for dedicated
server clientele. We strive for response times of no
more than a few hours. Response times of just a few
minutes are quite common during normal business hours.
arznet.com has recently implemented a web
based support ticket system, which integrates all incoming
support email into it. The ticket system tracks support
inquires by "time waiting" for
reponse from the support dept.
The arznet.com administration
carefully monitors that the arznet.com
support staff maintains
a fast response time, with courteous
and helpful service.
What
are the hardware specs of
the servers?
Every server at arznet.com has different
specifications. Whenever a server reaches what we feel
to be the limit, another server is built. arznet.com
is constantly upgrading the server hardware
on our network. If more drive space, memory, or faster
processors are needed, they are added in at that time.
The average shared server is a QUAD XEON processor
system, with 4048MB RAM, and RAID hard drive(s). All
arznet.com servers run spare hard drives
for backup requirements.
Can
I have adult content on my
website?
Non, you can nothave adult content
on your websites.
How
long have you been in business?
arznet.com entered the web
hosting industry in 2001.
Do
you support International
domain names and clients?
arznet.com can host all international domains
on its servers. arznet.com can accept foreign
clientele, just please be advised that all correspondance
must be conducted in English. The client is responsible
for handling the registration process of foreign domain
name(s). This must be pointed to nameservers on the
arznet.com network as assigned, or you
can use other nameservers and route the domain name
to the IP address you are assigned. arznet.com
cannot handle the foreign domain registration process
for you, due to the fact that we do not speak all of
the potential foreign languages that may be involved.
arznet.com will assist you however, with
any technical information need to accomplish this.
How
do I transfer my domain name?
arznet.com will attempt to file the necessary
electronic forms for your domain name transfer with
InterNIC. If arznet.com is unable to file
such with your specific domain name registrar, arznet.com
will send you instructions on how to do
such yourself, including all necessary technical details.
Clients may opt to not have arznet.com
handle the domain name transfer, or to delay doing
such, as an option on the web hosting order form required
for signup.
What
if
my
site
breaks
your "acceptable
usage policy" rules?
Users' sites may be suspended for violations of policy,
or if extreme, or second time offenders, sites may
be cancelled. Each occurance is dealt with on a case
by case basis, and we try to work things out with every
client. Notifications will be sent, if arznet.com
takes any action on your account.
What
if I want to upgrade my website?
You
may
upgrade
or
downgrade
your
arznet.com
web hosting package at any time.
You
will
be
required
to pay the difference in the
setup
fee
for
your
current
plan, and the plan you are upgrading
to,
should
you
decide to choose a larger plan.
You
will
then
pay
the
new monthly fee for the new account
package
that
you
select. Transfers between operating
systems
(ie..Linux
to Windows NT™) will require
a setup fee to be paid.
How
is my website monitored?
arznet.com maintains internal and external
monitoring systems for every server in the arznet.com
Data Center. The servers are checked every
5 minutes via network monitoring software. arznet.com
monitors uptime as well as individual features
and services running on each server. arznet.com
staff is notified via alarms, email, screen popups,
and paging, if a problem occurs.
What
is the uptime?
arznet.com
strives
to
maintain
a 99.5%
network and server uptime service
level.
This
uptime
percentage is a monthly figure,
and
does
not
include
any scheduled hardware/software
upgrades,
nor "Acts
of God". Our definition of "Act of God" includes; fire,
flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting
a fiber line somewhere), backbone peering point issues
(ie...UUnet™ having a router go down in Virginia that
wipes out internet service for the entire East Coast),
hard drive failure (faulty hardware is rare, but cannot
be predicted nor avoided), as well as network floods,
hacks, and attacks. If arznet.com fails
to meet it's 99.5% uptime guarantee, and it is not
due to one of the above reasons, partial downtime credits
will be made available to each client, upon request,
on a case by case basis. arznet.com does
not credit a full month's service if we only have 99.4%
uptime. This would not be financially healthy for arznet.com
, and in turn would only negatively affect
the service level arznet.com provides to
you. "Partial refunds for partial downtime" is
our standard policy.
Do
you have battery backups
and generators?
Our
Network
Operations
Center
is
backed
up
and
protected
by UPS (Uninterruptible Power
Supply)
systems.
In
a very
rare
case
of
utility
outages,
our
auto-start
generators
start automatically, taking over
for
the
UPS
system
and supplying all necessary power
for
our
Network
Operations
Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems
provide the power backups, along with Kohler™ generator
systems.
What
about software upgrades?
arznet.com
handles
all
software
upgrades/patches
on the shared hosting servers.
We
fully
follow
all
trends in the industry, and monitor
all
support/bug
announcement groups. If a new
bug
or
security
vulnerability
is found, arznet.com
immediately
upgrades
our systems. Microsoft™ regularly release patches for
the Windows™ based systems, and
arznet.com auto-updates
the Linux systems every night
from security patch websites.
As new software is released,
including new versions of operating
systems, arznet.com
evaluates the new software. If
the software's new version does
not have any security issues,
or bug problems, the upgrade
is implemented.
What
if the server my website
is on gets hacked or attacked?
Individually
hacked
websites
are
rare.
If
such
occurs,
usually they are a target for
a reason;
hate
sites,
pirated software, etc... arznet.com
does
not host such websites. If such
materal
is
found
on
a arznet.com
server,
it
is
deleted
immediately
and the user's account cancelled.
Usually
the
target
is the whole server itself. Hackers
usually
go
after
a server just to say that "they did",
or to use the server to bounce
off of to hack something more
important. Rarely are any users'
files on the server damaged,
erased, or modified. For this
reason, once a hacker is detected,
a server can usually be cleaned
up and the hacker locked back
out within a matter of hours.
At that time the server is restored
to full security levels, as if
the hack has never occurred.
Most hackers get into a system
thru valid user accounts. We
recommend you use complicated
passwords for your account. arznet.com
strictly reviews
all orders for new clients, to
make sure they are legitimate.
Unfortunately, some fake orders
do get thru the system, and that
is one way a hacker can gain
initial access. arznet.com
runs security checks on the servers
daily, so even if a hacker does
get in, they are found and dealt
with quickly. Most hackers are
not malicious, they are just
playing or testing their abilities.
If an individual attacks the
whole arznet.com
Data Center, measures are in
place to cut off such floods
and attacks automatically at
the backbone level and the router
level. arznet.com
also uses firewall technology
to fend off most common methods
of flooding and attacks to the
network.
How
is extra bandwidth billed?
arznet.com maintains software on every
server and on the switches to monitor individual website
usage and server-wide usage. Bandwidth is billed per
Gigabyte (GB) over your monthly allocation, rounded
up to the nearest Gigabyte. Usually between the 3rd
and 5th of the month you will receive your bandwidth
overage billing, if applicable, for the preceding month's
usage.
What
is included in my website
package?
arznet.com
provides
full
hardware,
software,
support, and system administration
for
your
arznet.com
shared hosting solution.
The
software
provided
includes the operating system,
ftp & email
software,
web server software, and a control
panel.
arznet.com
even includes free
e-commerce
shopping
cart software. Everything you
need
to
conduct
business
on the Internet, or maintain
a personal
website,
is
included
in
your
arznet.com
hosting
solution.
arznet.com will provide
basic
support
on
services/software
that
we
provide
you
with
your
account.
arznet.com does not
develop
your
website
for you, nor provide tech support
on
how
to
use
software
products that we do not provide
to
your
directly...even
if we do support them. We are
always more
than
willing
to help you if we can though
with
external
issues,
time permitting...
How
many sites are currently
running on per server?
arznet.com does not have a set quantity
of domains running on each machine. We find that ten
domains can utilize more resources than 200 others.
arznet.com monitors each server's performance
levels and attempts to maintain a low server load average
and high cpu availability. As needed, arznet.com
will upgrade the hardware, to increase server performance.
Individual domains that become to much for the server
to handle, and utilize too much server resources, are
moved to servers set up specifically for such resource
intensive accounts.
Can
I host more than one domain
name per account?
arznet.com
charges
additional
fees
for
every EXTRA (some are included
for
free)
domain
name
you point to your account. For
a domain
name
that
is
parked
on
top
of
your
main
domain
name,
the
cost
is
a $15
one
time
setup
fee.
You
may
use
an
index.cgi
script, to redirect from that
domain
name
to
a sub-directory
at no additional charge. arznet.com
charges
a $15 setup fee and $3/mo, for
every
additional
domain
name parked to a sub-directory.
Each
additional
domain
name parked on top, or to a sub-directory,
receives
one catch-all email POP account
or
forwarder
for
all
mail to that domain name. Parked
domain
names
do
not
receive a control panel of their
own.
arznet.com
usually recommends the very inexpensive "Small" accounts
($4.95 monthly) instead, due
to the fact that they come with
their own control panel functionality
or the best solution is to signup
for reseller plan and setup as
much standalone domains as you
need.
Why
should I choose arznet.com
as my webhost?
Simple.
arznet.com
maintains
one
of
the
most feature rich hosting packages
on
the
market,
so
advanced
that
many
hosting
companies
cannot
compete.
arznet.com was one
of
the
first
hosting
companies in the industry to
offer
technical
support
, as well as to
offer high bandwidth packages
(20GB+ per month) to the general public. arznet.com offers Cpanel™ & WebHostManager™ on
it's packages, the premier software
in the business. arznet.com
offers a 30 day full money back
guarantee for new clients that
sign up...so you really cannot
loose by selecting arznet.com
. arznet.com
has won several awards for providing
some of the most complete hosting
packages and support levels available.
How
do I get started?
Simple! Just fill out one form....the
Secure New Account Order form! You will receive details
shortly afterwards about how to proceed with your new
arznet.com arznet.com Web Hosting Account! |
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New Special Offer
New special offer from ARZNET.com the Starter Plan with 200
Mb storage, 5 Gb bandwidth and 24/24 7 Days a week of live
support, Sign up now |
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$9 Domain Name
Your domain name as low as $9 per year. Get yourdomainname.com or .org or .net
or .name today. Sign up Now |
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Personal Email
Get your email at your name.com today with 50Mb storage plus
your own home page plus your own domain name for $40 . Sign
up Today. |
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